Your Year, Wrapped

Abdelmalek Abdelnasr Lotfy Ahmed

AbdelmalekAbdelnasr Lotfy Ahmed

IT Support & Network Administration

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Chapter 01 — The numbers

You've been busy.
Here's the receipt.

0

Years shipping

0

Projects built

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Skills wielded

0

Credentials
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Chapter 02 — Top tracks

Your top
skills

  1. 01Windows 10/11
  2. 02Windows Server 2019
  3. 03Linux (Ubuntu - Basics)
  4. 04TCP/IP
  5. 05LAN
WANDNSDHCPRIPVLANsOSI ModelActive Directory (ADDS)Group Policy (GPO)User & Role ManagementIT Support & Help DeskTier 1 & Tier 2 SupportTicketing SystemsIncident ManagementRemote TroubleshootingPC AssemblyHardware DiagnosticsDriver InstallationPeripheral ConfigurationBIOS/UEFICisco Packet TracerMicrosoft Office 365Remote Desktop (RDP)Command Prompt/PowerShell (Basics)Password Policy ManagementAccount Lockout ControlsRole-Based Access Control (RBAC)Basic Cybersecurity Awareness
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Chapter 03 — Most-played project

Enterprise Network Simulation - Cisco Packet Tracer

Designed and simulated a multi-subnet enterprise network with routing, switching, VLANs, and IP addressing, achieving full end-to-end connectivity with zero packet loss. Configured static and dynamic routing (RIP) across 3 routers and 5 switches, reducing simulated routing overhead by 40% and improving packet delivery efficiency.

Cisco Packet TracerRoutingSwitchingVLANsIP Addressing
Source code
E
★ FeaturedNOW PLAYING
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Chapter 04 — The tour

Where you
made noise

Invalid Date → Invalid Date

IT Technical Support Intern

National Telecommunications Institute (NTI)

Delivered IT support to 30+ end users across hardware and software issues, achieving a 95% satisfaction rate and reducing average ticket resolution time by 30%. Collaborated with a 5-member technical team to configure and maintain LAN infrastructure for 20+ workstations, improving overall network uptime by 15%. Partnered with senior engineers to troubleshoot connectivity issues across 3 network switches, communicating findings clearly to both technical and non-technical stakeholders. Built and maintained a shared troubleshooting knowledge base of 40+ documented solutions, enabling team members to resolve recurring issues 50% faster.

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Chapter 05 — The full discography

Every album
you dropped

W
Track 02
Windows Server & Active Directory Lab
I
Track 03
IT Help Desk Simulation - Troubleshooting
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Chapter 06 — The receipts

Stamps from
the journey

EducationJan 2020 → Now

Bachelor's Degree in Computers and Information Technology

Computers and Information Technology — South Valley University (SVU)

Certification2023

CCNA (Training)

National Telecommunications Institute (NTI)

Certification2023

MCSA (Training)

online course

Certification2023-2024

Technical Support Training

National Telecommunications Institute (NTI)

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Chapter 07 — Off the record

A little more
about Abdelmalek

As a detail-oriented and results-driven IT professional, I am committed to delivering measurable results in a fast-paced organization. With a strong background in Windows Server, TCP/IP networking, and Active Directory, I am confident in my ability to collaborate with technical teams, document technical solutions, and resolve complex issues. I am excited to leverage my skills and experience to drive business growth and success.
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That's a wrap.

Abdelmalek Abdelnasr Lotfy Ahmed

Let's build the
next chapter.

Abdelmalek Abdelnasr Lotfy Ahmed. Reach out, or share this story.

malek01126401544@gmail.com
+201140493002 Cairo, Egypt

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