Your Year, Wrapped
AbdelmalekAbdelnasr Lotfy Ahmed
IT Support & Network Administration
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Chapter 01 - The numbers
You've been busy.
Here's the receipt.
0
0
0
0
Chapter 02 - Top tracks
Your top
skills
- 01Windows 10/11
- 02Windows Server 2019
- 03Linux (Ubuntu - Basics)
- 04TCP/IP
- 05LAN
Chapter 03 - Most-played project
Enterprise Network Simulation - Cisco Packet Tracer
Designed and simulated a multi-subnet enterprise network with routing, switching, VLANs, and IP addressing, achieving full end-to-end connectivity with zero packet loss. Configured static and dynamic routing (RIP) across 3 routers and 5 switches, reducing simulated routing overhead by 40% and improving packet delivery efficiency.
Chapter 04 - The tour
Where you
made noise
IT Technical Support Intern
National Telecommunications Institute (NTI)
Delivered IT support to 30+ end users across hardware and software issues, achieving a 95% satisfaction rate and reducing average ticket resolution time by 30%. Collaborated with a 5-member technical team to configure and maintain LAN infrastructure for 20+ workstations, improving overall network uptime by 15%. Partnered with senior engineers to troubleshoot connectivity issues across 3 network switches, communicating findings clearly to both technical and non-technical stakeholders. Built and maintained a shared troubleshooting knowledge base of 40+ documented solutions, enabling team members to resolve recurring issues 50% faster.
Chapter 05 - The full discography
Every album
you dropped
Chapter 06 - The receipts
Stamps from
the journey
Bachelor's Degree in Computers and Information Technology
Computers and Information Technology — South Valley University (SVU)
CCNA (Training)
National Telecommunications Institute (NTI)
MCSA (Training)
online course
Technical Support Training
National Telecommunications Institute (NTI)
Chapter 07 - Off the record
A little more
about Abdelmalek
That's a wrap.
Let's build the
next chapter.
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